Frequently Asked Questions
Food Collective aims to help rescue food within the Australian (or New Zealand) hospitality industry! This is a joint initiative between Unilever Food Solutions and OzHarvest and of course you. Food Collective brings chefs & food suppliers together to help feed the community. Use your Chef-power to help feed Aussies in need. Every time you shop it makes a difference. Find out more.I would like to donate food to OzHarvest How are donations calculated?
For every case purchased, 50 cents, or one meal, is donated to OzHarvest.I have forgotten my username and password for Food Collective
You can reset your password via the ‘forgot password’ option in the login screen. You will then receive an email that will enable you to reset your password. If you have forgotten your username, please email or call us (standard AEST business hours apply).
Allow up to 6 weeks from online claim to receive delivery. We will likely deliver this more quickly, but delivery times will vary depending on the number of requests and your location.My invoices have not been uploaded
Please allow 14 days for invoices to be uploaded to your account. If after 14 days the invoices are still not uploaded, please feel free to contact us via email at email@example.com
Please email us the full name and email address of your new chef to firstname.lastname@example.org. We will update the details and your new chef will receive a login email shortly. Please allow 24 hours for this process.Can I change the username of my Food Collective account?
Usernames cannot be changed, but you can reset your password.I have invoices that I need to upload. How do I do this?
You can upload your invoices here.I have placed an order but have not received my products
Orders are passed on to your nominated distributor and fulfilled by them. Please contact them directly to determine the status of your order. If you have a UFS sales representative, you may also call them to check on your behalf.I received an order confirmation but didn’t place an order
If you have a UFS sales representative, they may have placed the order on your behalf with your permission. If you believe this order was placed in error, please contact our customer service team via the email or phone numbers provided above.I have left my current role. What happens to my account and my points?
As per the terms and conditions the account and the associated points remain the property of the business. Points are not transferable to individuals or to different businesses.I have taken over ordering and account responsibilities. How can I update the account accordingly?
Please send us your name, email address, business name, and role. We will confirm the details and send you a link to login and get started.How can I change my primary distributor?
You can update your distributor preferences in My Account.I joined Food Collective recently. Can I upload invoices from before I was a member and still receive points?
You can only submit invoices that dated on or after your Food Collective registration date. Invoices dated earlier than 3 months from the submission date will not be accepted. Please note, all invoices submitted are subject to review as part of our Terms and Conditions.I no longer want to participate in Food Collective. How do I cancel my account?